FREQUENTLY ASKED QUESTIONS

What will I get after purchase?

Within minutes of purchase, you will receive an email with a document with light instructions and keycode for your design.

Do I need to purchase anything in addition to the theme?

Yes! You'll need to purchase a Showit subscription which is a monthly fee. Our Showit themes ONLY work with Showit.

What is your refund policy?

Because the products sold in our shop are digital, they cannot be returned and are therefore, non-refundable. Please email us if you have any specific questions about this: hello@golivehq.co.

what if I'm not a 'techie' person? Is that a problem?

No way! We've designed these to be user friendly for the average person. The Showit tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within a few hours.

Can I add a shop to my website?

Showit does not have commerce capabilities just yet. But a lot of our customers link up to Etsy, Shopify, Big Cartel, and more.

Can I upload and incorporate my own logo into the design?

Absolutely--All the Showit designs are built so that you can insert your existing logo or customize the remade logos that we created for you in the site design.

Do I need to know or use Photoshop for anything?

You do not need photoshop to edit any of the designs.

Is Showit mobile friendly?

Oh yeah! Showit is beautifully responsive and optimized for all types of mobile devices.

How do I go about setting up my site?

Showit has amazing tutorials, videos and support to help you get ready to roll. The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! Check out our workshop or our Restyle service for more details.

Is the Showit platform easy for me to customize?

Yep! We know that sometimes you like to change it up a bit for different fonts, colors, navigation and such so Showit gives you that option and bonus, there is no need to code!