FREQUENTLY ASKED QUESTIONS

What do I get after purchase?

Within minutes of purchase, you will receive an email with a link to your product page containing step-by-step video instructions to create the exact designs in our demos.

What if I'm not a 'techie' person? Is that a problem?

No way! We've designed these to be user friendly for the average person--our tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within hours.

Can I add a shop to my website?

Yep! The great thing about Squarespace is you can add e-commerce to any Squarespace design. Find more info on that HERE. You can also incorporate elements from other pages of the design you choose to your e-commerce page to make your brand, website, and shop cohesive. We're confident you'll be able to get that going after you complete the implementation. As you customize the site from our videos you'll be more and more confident in Squarespace and get the hang of it!

Can I use my own logo in your themes?

Absolutely--We want your website to represent your brand! All the designs are built so that you can insert your existing logo or make a new one with Squarespace's built-in logo maker.

What is your refund policy?

Because the products sold in our shop are digital, they cannot be returned and are therefore, non-refundable. Please email us if you have any specific questions about this: hello@golivehq.co.

Can I customize the designs to match my brand?

The designs can be used as-is or you can customize further to make something even more unique to you. The tutorials show how to edit every part of your site, so feel free to experiment and get weird!

What if I want help setting it up?

The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! Check out our Workshop, Restyle and TKO services for more details.

Do I need Photoshop to edit any design elements?

Many of the graphics used in the designs are in .psd format, meaning you will need Photoshop or Photoshop elements to edit them. You can download a free trial of Photoshop HERE.

Do I need to know code or have on 'developer mode'?

Nope! We worked really hard to make these as user-friendly as possible. Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor.

Do I need to know coding to customize the site?

Nope! None! Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor. NO coding required.