GENERAL INFO

What platfrom are your website themes on?

We have themes for Squarespace, and Showit.

Which website platform is best for me?

Great question. Squarespace is best if you want to blog or you have a shop. Showit is best if you want a really unique layout and wow factor for your service based business.

Can I build a website on my own using your themes?

Absolutely—We believe in you owning your brand. If you want to tackle it on your own, go for it! We sell website designs and other goodies that you can use right out of the box, or tweak to your heart's content until it’s exactly what you want, perfect for you DIY folks. Of course, if you want a little more designer expertise, we also have three strategies for working with a designer directly. Check out our Workshop, Restyle, and TKO services.

Can I hire you to create my website?

Yes! We can tailor one of our website themes for you or create a completely custom website.

How can I join your design team?

All the designers are hand selected by the Owner Promise Tangeman-Wurzell. Apply if you would like to be considered to be a part of the team when a position opens up.

promise tangeman  |  golivehq.co
 

THE SHOP

What is your refund policy?

Because of the digital nature of our products, they cannot be returned and are therefore, non-refundable. Please email us if you have any specific questions about this before you make a purchase: hello@golivehq.co

How often do you release new themes?

Every 6 months or so.

Can I add a shop to my website theme?

Yes! Squarespace has e-commerce built into their webdesigning platform. With Showit you will need to integrate a third party shopping cart.

Do I need to purchase anything additional?

Yes! If you are creating a site on Squarespace, then you will need a Squarespace account (plans starting at $8 per month). If you purchase our Showit themes then you will need to create an account with Showit (plans starting at $19 per month).

Is it possible to change fonts?

All the fonts that are used in our templates are free Google fonts. A few templates have specialty fonts with instructions on how to download and use those fonts. If you'd like to update the fonts in a template, it's easy to do so with google fonts or Type Kit.

Do I need to know code?

Nope! We worked really hard to make these themes as user-friendly as possible. Each design comes with step-by-step instructions to create the design.

What do I get after purchase?

Within minutes of purchase, you will receive an email with instructions for how to get started.

I'm not a "techie" person, is that a problem?

No way! We've designed these to be user friendly for the average person--our tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within hours.

Can I use my own logo?

Absolutely--We want your website to represent your brand! All the designs are built so that you can insert your existing logo or customize the remade logos that we created for you in your download.

Can I customize the designs?

The designs can be used as-is or you can customize further to make something even more unique to you. Feel free to experiment and get weird!

What if I need help setting it up?

The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! Check our Workshop, Restyle, and TKO for more deets.

Do I need photoshop?

Some of the graphics used in the Squarespace designs are in .psd format, meaning you will need Photoshop or Photoshop elements to edit them. You can download a free trial of Photoshop HERE.

 

SQUARESPACE

What do I get after purchase?

Within minutes of purchase, you will receive an email with a link to your product page containing step-by-step video instructions to create the exact designs in our demos.

Do I need to be a 'techie' person?

No way! We've designed these to be user friendly for the average person--our tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within hours.

Can I add a shop?

Yep! The great thing about Squarespace is you can add e-commerce to any Squarespace design. Find more info on that HERE. You can also incorporate elements from other pages of the design you choose to your e-commerce page to make your brand, website, and shop cohesive. We're confident you'll be able to get that going after you complete the implementation. As you customize the site from our videos you'll be more and more confident in Squarespace and get the hang of it!

Can I use my own logo?

Absolutely--We want your website to represent your brand! All the designs are built so that you can insert your existing logo or make a new one with Squarespace's built-in logo maker.

What is your refund policy?

Because the products sold in our shop are digital, they cannot be returned and are therefore, non-refundable. Please email us if you have any specific questions about this: hello@golivehq.co.

Can I customize the design?

The designs can be used as-is or you can customize further to make something even more unique to you. The tutorials show how to edit every part of your site, so feel free to experiment and get weird!

What if I want help setting it up?

The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! Check out our Workshop, Restyle and TKO services for more details.

Do I need Photoshop?

Many of the graphics used in the designs are in .psd format, meaning you will need Photoshop or Photoshop elements to edit them. You can download a free trial of Photoshop HERE.

Do I need to turn on 'developer mode'?

Nope! We worked really hard to make these as user-friendly as possible. Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor.

Do I need to know code?

Nope! None! Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor. NO coding required.

 

SHOWIT

How much does Showit cost?

Showit 5 ranges from $19-$34 per month. It includes: hosting, free live chat support (HUGE PLUS), the license to use the app to manage and update the site yourself on your own time (instead of having to pay a developer to update the site for you), free subdomains to use as client sites, or anything else you could use extra sites for, and a community of Showit 5 users to help with literally anything.

What is Showit and how does it work with Go Live?

Showit is a website buildiing application, and Go Live is a shop for website themes that work with the software. It's kind of like Wordpress themes for wordpress or Tumblr themes for Tumblr. But these are Showit themes for Showit. Check out our Showit info page.

Is there a client log-in feature?

For client sharing, Showit has partnered with PASS. It's an amazing photo sharing tool for sharing photos in a streamlined way. Showit also has a feature called a +Site that allows you to have an unlimited amount of subdomains for a client website or a supporting business site.

Can I blog on Showit?

Showit 5 has a new feature that integrates with Wordpress. All of our designs come with a blog design as well.

How customizable are the Showit themes?

We get this question a lot, and we really want you to understand that it is 100% customizable. You can customize ANYTHING in the design with the Showit Software, including color, pages, galleries, font, effects, and layout. Showit is a drag-and-drop website building application that is ABSOLUTELY incredible. With this app, you are able to customize the site by dragging and dropping. That's how cool and user-friendly the application is.

Does my web host work with Showit?

For a nice detailed answer to this question, complete with a video, check out Showit's resources on this.

Do I need to purchase anything in addition to the theme?

Yes! You will need to purchase a Showit account which starts at $19 per month. Our Showit themes ONLY work with Showit.

How do I set up my site?

Showit has amazing tutorials, videos and support to help you get ready to roll.

Are the sites mobile friendly?

YES! Showit 5 is completely responsive giving you a sophisticated and consistent look across all platforms, including tablets and all smart phones. You can actually tweak, edit, or redesign your mobile site separately from your desktop version. This is AWESOME because some things just aren't necessary for mobile viewing, and it's nice to strip it down to the basics or decide what you want to display on mobile, etc.

How do I add custom fonts?

Great question. You can add any Google font or any font that you have the right to use. Learn how to install them here.

What if I want help setting up my site?

The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! Check out our Workshop, Restyle, or TKO services for more details.

What are the benefits of choosing a design for Showit?

The Go Live Showit themes are the ONLY website designs that are completely customizable by simply dragging and dropping. These designs are unlike "templates" because you can change the navigation around and completely redo the entire site if you wish. There are no limitations to the customization possibilities. They are completely customizable with the use of Showit 5.

What if I have problems installing my theme?

With Showit 5 getting started with your design is SUPER easy. All you need to do is log in and then you'll be prompted for a "key code". You will find that unique code in your file download that we send you after purchase!

Can I add video?

YES! Absolutely! You can add video to any page! Some of our sites show video displayed as an option and some do not. But all the designs and all the pages have video capability!

Can I use my own logo?

Absolutely--We want your website to represent your brand! All the Showit designs are built so that you can insert your existing logo or customize the remade logos that we created for you in your download.

Can I add a shop?

Showit does not have commerce capabilities. But a lot of our customers link up to Etsy, Shopify, Big Cartel, Pulley, and more.

 

SUPPORT TICKET

Still need help? We're looking forward to helping you. Please review the FAQ above before submitting a support ticket.

 
 
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